Diana Fiore, President 

General Manager, Forest City Enterprises

Diana Fiore is general manager of The Shops at Northfield Stapleton, a 1.1-million-square-foot shopping center owned and operated by Forest City and located in the heart of Stapleton. In this role, Fiore oversees all Center operations, capital-expenditure projects, and manages a support staff-including maintenance, marketing, leasing, housekeeping and security.

Diana has been a dedicated employee of Forest City for over 15 years and most recently rejoined the Northfield Stapleton management team from her previous position as director of marketing for The Orchard Town Center in Westminster, Colorado. Fiore’s tenure with Forest City also includes director of marketing for Northfield Stapleton and Antelope Valley Mall (Palmdale, California) and marketing coordinator at Galleria at Sunset (Las Vegas, Nevada).

Fiore received her bachelor’s degree in Communications from UNLV (University of Nevada Las Vegas) with an emphasis in public relations, and she has been awarded several awards and accolades for her marketing expertise over her career. Prior to Forest City, Diana worked in the public-relations department at the Rio Hotel & All Suites in Las Vegas, Nevada.

Jackie Herbst, Past President - Communications Commitee

Jackie Herbst, a.k.a., “Lil Miss Mayhem”, is an Account Manager for Team K Services, Cleaning & Emergency Specialists.  Having been in the restoration industry for ten years, Jackie has earned numerous certifications, including those pertaining to Emergency Planning and Business Continuity.

Jackie spends many hours working in the trenches on all types of property disasters, giving her great insight and experience to assist property personnel with developing individualized & comprehensive disaster/emergency response plans.

Prior to entering the restoration industry, Jackie held positions in the public sector.  She served as an elected member of Lakewood City Council from 2001-2005 and concurrently served as an appointee of Governor Owens to the Colorado Juvenile Parole Board.  Jackie has also spent time working with non-profit organizations, having served as the Regional Development Director for Huntington’s Disease Society of America for two years.

Jackie has been heavily involved with the Rocky Mountain Shopping Center Association since 2006 and was elected as President in November of 2010.  Since that time, she has re-organized the association structure, developed a new mission statement and set of by-laws, along with organizing a new Board of Directors.

When Jackie is not knee-deep in flood waters or “mayhem”, she can be found fishing in the river, enjoying a day on the golf course or sometimes the occasional pheasant hunt.  Her absolute favorite past-time is spending time with her family.  She devotes as much time as possible to her children and her three adorable grand-children, but she can always be reached to attend to the most recent restoration emergency. 

If you haven’t met Jackie yet, just look for the “little red headed spit fire”, with a smile on her face at the next RMSCA event …that’s our Jackie Herbst.

Dean Titterington, Vice President & Co-Chair of the Programs Committee

Dean has a Bachelors degree in Business from Augustana College, is a Marine Corps veteran and has worked for two Fortune 500 companies. He is a member of the 2014 class of Leadership Program of the Rockies. For the last 20 years he has been involved as a managing partner in shopping centers. He is a member of ICSC. Dean has also been active in the community, serving on public school boards for 15 years. He was appointed twice by Gov. Owens and once by Gov. Ritter to 3 terms as a founding board member and Vice Chair of the Charter School Institute of Colorado. He is currently in his 8th year on the Colorado Dept. of Education Charter School Support Initiative Team and his 4th year on the Colorado State Review Panel. He is V.P. for Metro Denver Pheasants Forever and is an avid outdoorsman. He lives with his wife, Cindy, in Arapahoe County. Their two sons have graduated from CSU with degrees in construction management and economics, respectively.

Tom Gendreau, Secretary & Communications Committee

Operations Director,  Washington Prime Group

Thomas Gendreau is the Operations Director for Washington Prime Group at the Town Center at Aurora. In his current role, Thomas directs, plans, manages and coordinates all activities concerned with operations of a 1.2 MMSF leasable retail asset for a Fortune 100 company.  This includes departmental oversight, formulation and monitoring of budgets, planning and organization of all contracted services, as well as preparation and execution of capital expenditures.

Thomas comes from a family of serial entrepreneurs based in Minneapolis.  After graduating from Colorado State University, he opened his first company while working as a computer technician.  Tom has started, developed and sold several independent small businesses from office cleaning, retail franchising and a mobile container storage company.   Thomas has been a member of the RMSCA since 2015.

Kelly Goodnough, Treasurer

Kelly is a ServiceStar Property Management Senior Property Manager who currently oversees property management at Eagle’s Nest Village Center and Foxfield Village Center. Kelly specializes in overseeing operational quality at Denver-based retail properties. Driving value enhancement for properties, Kelly set high standards for quality, budget management, CAM oversight, facility maintenance, tenant relations, accounting practices and financial reporting. A dedicated leader, Kelly has the ability to solve problems, manage relationships and shepherd valuable assets and the achievement of owner goals.

In addition to a proven, successful property management track record, Kelly has experience in both retail and hospitality operations leadership which provides her with a unique retailer perspective that is appreciated by tenants. Kelly also successfully installed Yardi, a real estate financial and management software program to help with the accounting responsibilities of the above named centers.

Additionally, Kelly is an active member of ICSC and is a Board Member of the Rocky Mountain Shopping Center Association where she serves as Treasurer.

Photo & bio 
coming soon

Melissa Koenig, - Membership Committee Chair
All Phase Restoration

Photo & bio 
coming soon

Steve Barone - Membership Committee
Business Development, Metro State Fire

Photo & bio 
coming soon

Joyce Rocha - Communications Committee
Director of Marketing, Southlands

Photo & bio 
coming soon

Ran Meng 
Regional Manager - Regency Centers

Photo & bio 
coming soon

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